1) - Once I have paid for PV, when do I receive my registration code?

Once you have received at least two confirmations on the blockchain, you will receive an email containing your registration code. (Please let us know if you haven't received a registration code within 24hr)

2) - How do I request a trial for your indicators?

Trials were being abused and are thus no longer offered for indicators.

Please join our Discord Server and see the #results-only channel where you'll find numerous examples showing their effectiveness.

3) - How do I request a trial for ProfitView?

We don't offer a ProfitView trial however it's free to try out BitMEX Testnet, Bybit Testnet, Coinbase Pro Sandbox, Deribit Testnet, Gemini Sandbox and OANDA Sandbox!

4) - How much do the OCC & Multipass Indicators cost?

OCC & Multipass are each offered at an annual cost of $479.99 per year.

5) - How much does ProfitView cost?

ProfitView 1.x is offered as a lifetime license at a cost of $379.99 or a monthly subscription at a cost of $34.99.

6) - After I buy ProfitView or an indicator, how do I get help or support?

Once you have bought ProfitView or one of our indicators, please join our Discord Server and use the !register command in the #bot-commands channel to have our Discord bot guide you through the registration process (make sure you can receive PMs from “non-friends”!).

Just use the same email address you used to buy our product and the license code you got via email, for our indicators use occ or mp instead of the license code.
After you have registered you will have access to all our additional support channels on Discord including channels with different indicator settings ready to use!

7) - Does ProfitView only support OCC/MP or do OCC/MP only work with ProfitView?

Short answer: No!
ProfitView supports all indicators (not strategies!) available on TradingView that provide alert conditions. The other way around our indicators can also be used with other automation products.

Although this is not recommended as ProfitView is currently the best TradingView automation solution available and you would not benefit from its additional features such as advanced alert filtering, monitoring and notifications via Email, Discord, Telegram and more.

8) - How can I backtest the OCC or MP Indicator?

While TradingView backtesting is quite limited and not really useful for crypto trading, backtester versions of OCC and MP are still in the works.
Until then you have to manually backtest (count the signals) on the chart and use our Google Sheet to compare the profatibility of different setups: https://profitview.app/strateval
(we are also working on a TradingView addon to quickly export/save the signals from the active chart to make this much easier)

9) - Can I setup ProfitView on a VPS? (virtual private server)

Yes, for information on our own VPS service please join our Discord Server and see the #vps-hosting channel.

10) - In TradingView alerts, what do I have to select?

Under Condition you have to select your indicator with the settings that you are using on your chart or that you want to run, then in the wide dropdown below it you select the alert condition (Long/Short etc.).
The narrow dropdown right next to the indicator selection only contains the graphs of the indicator which don't influence the main trigger condition and can usually be ignored!

We also highly recommend that you uncheck all options under Alert Actions, otherwise this can lead to a delay in the alert being picked up by ProfitView.
Further make sure you have Play Sound and general sound notifications in TradingView disabled especially if you use ProfitView on a VPS as this can lead to missed alerts!

(Alternatively see the next entry below for information on how to run without any TradingView tabs open)

11) - ProfitView is sometimes losing its connection to TradingView, what can I do?

In ProfitView go to General Options and make sure that Reload TradingView on connection loss is checked, this should prevent future connection losses by automatically reloading TV tabs in these cases.

If you are still experiencing similar issues, please open the following link in Chrome and change the setting in the dropdown menu on the right to Disabled:

chrome://flags/#expensive-background-timer-throttling

Alternatively run Chrome with the command line option: –disable-background-timer-throttling

The most common causes for this issue are:
➣ Chrome throttling or unloading of background tabs/processes (see above)
➣ Low resources/memory especially on a VPS
➣ Using a normal TradingView account on more than one device (eg. your VPS and at home or a mobile device etc.)
➣ Saving your chart in a different tab or having unsaved chart changes
For some of these there are remedies available under General Options in ProfitView, but they are safety nets and should only be used if the listed causes cannot be resolved!

Another possible solution is to close all TV tabs and make ProfitView use the TradingView EventStream only to listen to alerts:
Make sure you have Auto open TradingView disabled and BOTH Reload TradingView options enabled under General Options, also enabling Always keep ProfitView options page open is recommended.
(Note: Your TradingView account limits regarding max devices, connection limits etc. still apply!)

12) - I have everything set up, do I need to leave a TradingView tab open at all times for each asset I want to trade?

No, one TradingView tab is perfectly fine for ProfitView to receive events from all your active alerts even from different chart timeframes and assets.
Alternatively you can also run ProfitView without any TradingView tab open, for more on that see the previous entry above.

13) - TradingView Alerts have fired but I can't see them on the chart?

Depending on how your indicator calculates its trigger condition (moving averages etc.) it is possible for a signal condition to be met during candle formation but not met at candle close.
Make sure your alerts are set to fire Once Per Bar Close. On timeframes over 15-30min it is also possible to use Once Per Minute and set the filter options in your ProfitView alerts accordingly:
Disable at least Bar Open and Start, make sure Once per Bar and Filter Repeats are both checked with Reset Repeat set to 2-3 times your chart resolution.

Another reason for signals to disappear after having fired is if your indicator combines multiple timeframes (different to the timeframe of your original chart).
In OCC for example this happens when you use a Resolution Multiplier greater than the default of 1 or select longer timeframes for Trend Confirmation Resolution different to your charts native timeframe.
Both features are still very useful, they just require more live testing and experimentation and you have to be aware of this behaviour.

Please also note: The new warning message Tradingview shows when creating or changing alerts is triggered just by the possibility of these occurences, because certain functions are used in the indicator.
For all setups that don't use a resolution multiplier >1 or a non-native trend confirmation resolution the warning does not apply and is not true!

14) - My TradingView Alerts are set to "Once Per Bar Close" but I'm not getting alerts that correspond to my chart.

TradingView alerts are linked to instances of chart/resolution + indicator settings. Each time you edit the settings of an indicator on your chart, a new instance is created.
Thus your alerts still link to the old settings until they are edited (updated) or recreated.

To change existing alerts, best do a reload of the TradingView tab first (Ctrl + Shift + R). Then select Edit on the alert and select the new version of the indicator settings in the Condition dropdown.
Ensure triggers are correct and the expiration time well into the future and hit save, best wait a few seconds before editing the next alert.
Once you are done, reload your TradingView tab again and double check your alerts.

15) - Sometimes I get error messages saying "expires is in the past" or "Your computer's clock is too far into the future" etc., what can I do?

Please make sure that your computers clock is synced and has the exact current time. You can check this by visiting the following site: https://time.is/

It is also highly recommended that you enable auto clock syncing by installing NetTime (http://www.timesynctool.com/) for Windows.
For OS-X follow the instructions under http://www.macinstruct.com/node/92 to set up time syncing!

16) - What happens when BitMEX overloads and I cannot get in/out of a position?

ProfitView can retry placing orders multiple times - just check the corresponding options at the bottom of the Exchange settings under Error handling.

It is also highly advisable to set those really high (lots of retries with enough timeout inbetween) to ensure SL and TP orders are placed, which usually are the most important orders in your syntax.
At the same time you should then specify LESS number or retries (3-4) for your main position order by adding retries=<number> only to that line of your syntax.

Note: According to the BitMEX API documentation and the BitMEX Blog position closing orders are considered “reduce only” by default, so for c=position commands there is no need to specify r=1 – with the added benefit of closing orders without a quantity (PV will omit this automatically for q >= 100%) being completely exempt from load shedding while “reduce only” orders can fail!

17) - My exchange is not listed, what can I do?

We currently support all the major exchanges. Please let us know if there is an exchange that is not listed and we will take it into consideration.

18) - My computer is overheating and/or shutting down, what can I do?

Open the following link in Chrome and change the setting in the dropdown menu on the right to Disabled:

chrome://flags/#enable-gpu-rasterization

Alternatively run Chrome with the command line option –disable-gpu or see entry 11) in this list for information on how to run without any TradingView tabs open!

19) - How do I check my ProfitView VPS Status and Subscription?

Use the !vpsinfo command (Discord) and the ProfitView bot will send you a DM.

20) - Can I restart my ProfitView VPS?

Sure! Just run !restartvps in a channel (Discord) or a DM to the ProfitView Bot.

21) - How do I update my ProfitView VPS password?

Open a command prompt on your server and run net user administrator NewPassword where NewPassword is the password you would like to use.