Differences

This shows you the differences between two versions of the page.

--- faq [2020/04/24 11:07]
profitview ↷ Page moved from profitview:faq to faq
+++ faq [2021/11/30 11:50] (current)
profitview
@@ Line 3: / Line 3: @@
 <accordion>
-<panel title="1) - Once I have paid for PV, when do I receive my registration code?">
+<panel title="1) - Once I have paid for PV, when does my account get activated?">
-Once you have received at least two confirmations on the blockchain, you will receive an email containing your registration code. (Please let us know if you haven't received a registration code within 24hr)
+Once you have received at least two confirmations on the blockchain, you will receive an email containing your personal account code. (Please let us know if you haven't received a code within 24hr)
+From that time on your account status in the app itself will change and you are good to go!
 </panel>
 <panel title="2) - How do I request a trial for your indicators?">
-Trials were being abused and are thus no longer offered for indicators.
+For a few days of trial access send us a [[https://occ.profitview.app|message on TV]] or email to <support@profitview.app>!
 Please join our [[https://discord.profitview.app/|Discord]] Server and see the ''#results-only'' channel where you'll find numerous examples showing their effectiveness.
@@ Line 14: / Line 16: @@
 <panel title="3) - How do I request a trial for ProfitView?">
-We don't offer a ProfitView trial however it's free to try out ''BitMEX Testnet'', ''Bybit Testnet'', ''Coinbase Pro Sandbox'', ''Deribit Testnet'', ''Gemini Sandbox'', ''KuCoin Sandbox'' and ''OANDA Sandbox''!
+We don't offer a dedicated ProfitView trial – however **all testnets** can be used **without** a license or subscription on the regular version: ''Binance Futures Testnet'', ''BitMEX Testnet'', ''Bybit Testnet'', ''Coinbase Pro Sandbox'', ''Deribit Testnet'', ''Gemini Sandbox'', ''Kraken Futures Demo'', ''KuCoin Sandbox'', ''KuCoin Futures Sandbox'', ''OANDA Sandbox'', ''OKEX Demo'', ''Phemex Testnet'' and ''SimpleFX Demo''!
 </panel>
-<panel title="4) - How much do the OCC &amp; Multipass Indicators cost?">
+<panel title="4) - How much does the OCC Indicator cost?">
-OCC & Multipass are each offered at an **[[https://pay.profitview.app/|annual cost]]** of ''$479.99'' per year.
+OCC is offered at a subscription cost of ''$499.99'' for **[[https://profitview.app/buy/occ/|12 months]]** – or ''$274.99'' for **[[https://profitview.app/buy/occ/6m/|6 months]]**.
 [[https://shop.profitview.app/|Visit our shop here!]]
@@ Line 24: / Line 26: @@
 <panel title="5) - How much does ProfitView cost?">
-ProfitView 1.x is offered as a **[[https://buy.profitview.app/|lifetime license]]** at a cost of ''$379.99'' or a **[[https://profitview.app/buy/monthly|monthly subscription]]** at a cost of ''$34.99''.
+ProfitView 1.x is offered as a **[[https://buy.profitview.app/|lifetime license]]** at a cost of ''$399.99'' or a **[[https://profitview.app/buy/monthly|monthly subscription]]** at a cost of ''$36.99''.
 [[https://shop.profitview.app/|Visit our shop here!]]
@@ Line 37: / Line 39: @@
 </panel>
-<panel title="7) - Does ProfitView only support OCC/MP or do OCC/MP only work with ProfitView?">
+<panel title="7) - Does ProfitView only support OCC or does OCC only work with ProfitView?">
 Short answer: **No!**
 \\
@@ Line 45: / Line 47: @@
 </panel>
-<panel title="8) - How can I backtest the OCC or MP Indicator?">
+<panel title="8) - How can I backtest the OCC Indicator?">
-While TradingView backtesting is quite limited and not really useful for crypto trading, backtester versions of OCC and MP are still in the works.
+While TradingView backtesting is quite limited and not really useful for crypto trading, newer versions of OCC have a complete **paper trading simulation** and **backtesting built in**!
 \\
-Until then you have to manually backtest (count the signals) on the chart and use our Google Sheet to compare the profatibility of different setups: https://profitview.app/strateval
 \\
-(we are also working on a TradingView addon to quickly export/save the signals from the active chart to make this much easier)
+Additionally you can use our Google Sheet to compare the profitability of different standard settings: https://profitview.app/strateval
 </panel>
@@ Line 58: / Line 59: @@
 <panel title="10) - In TradingView alerts, what do I have to select?">
-Under ''Condition'' you have to select your indicator with the settings that you are using on your chart or that you want to run, then in the **wide** dropdown **below** it you select the alert condition (Long/Short etc.).
+Under ''Condition'' you have to select your indicator with the settings that you are using on your chart or that you want to run, then in the **wide** dropdown **below** it you select the alert condition (eg. "Entry").
 \\
 The narrow dropdown right next to the indicator selection only contains the graphs of the indicator which don't influence the main trigger condition and can usually be ignored!
@@ Line 131: / Line 132: @@
 </panel>
-<panel title="15) - Sometimes I get error messages saying &quot;expires is in the past&quot; or &quot;Your computer's clock is too far into the future&quot; etc., what can I do?">
+<panel title="15) - Sometimes I get error messages saying &quot;expires is in the past&quot; or &quot;Timestamp for this request was ahead of the server's time&quot; etc., what can I do?">
-Please make sure that your computers clock is synced and has the exact current time. You can check this by visiting the following site: https://time.is/
+Since ProfitView 1.3 an internal exchange time sync was added and is regularly run. However sometimes your OS time sync can interfere with this process.
+\\
+Since ProfitView 1.3.3 the internal time sync is also triggered whenever this error is encountered from an exchange API.
-It is also highly recommended that you enable auto clock syncing by installing NetTime (http://www.timesynctool.com/) for Windows.
+The **two alternative solutions** to this problem are:
+**a)** Either lower the PV time sync interval by lowering the value of "Exchange Time Sync Interval" under "General Options" (then PV will run the time sync more often)
+**b)** Disable PVs internal time sync completely by setting "Exchange Time Sync Interval" under "General Options" to "0" and then using an external time sync tool:
 \\
-For OS-X follow the instructions under http://www.macinstruct.com/node/92 to set up time syncing!
+We recommend installing NetTime (http://www.timesynctool.com/) for Windows – for OS-X follow the instructions under http://www.macinstruct.com/node/92 to set up time syncing!
+Please make sure that your computers clock is synced and has the exact current time. You can check this by visiting the following site: https://time.is/
 </panel>