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faq [2018/11/26 16:19]
profitview
faq [2019/07/23 07:33] (current)
profitview
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 <​accordion>​ <​accordion>​
-<panel title="​Once I have paid for PV, when do I receive my registration code?">​ 
-Once you have received at least two confirmations on the blockchain, you will receive an email containing your registration code. 
  
-(Please let us know if you haven'​t received a registration code within 24hr)</​panel>​ +<panel title="​1) - Once have paid for PVwhen do I receive my registration code?">​ 
-<panel title="​How do request a trial for your Indicators?">​ +Once you have received ​at least two confirmations ​on the blockchainyou will receive an email containing your registration code(Please ​let us know if you haven't received ​registration code within 24hr) 
-Please join our [[https://​discord.profitview.app/​|Discord]] Server and type ''​pvtrial''​ in any channel. The bot will then DM youasking for your TradingView username. You will receive another DM once access is granted. Over the weekend it may take a little longer. The Trial Period will last for 5 days.</​panel>​ +</​panel>​
-<panel title="​How ​do I request a trial for ProfitView?">​ +
-We don’t offer a ProfitView trial however it’s free to try out ''​BitMex Testnet'',​ ''​Coinbase Pro Sandbox''​ and ''​GeminI Sandbox''​!</​panel>​ +
-<panel title="​How much does the OCC and Multipass indicators cost?">​ +
-OCC & Multipass is offered ​at annual cost of 0.03 BTC per year (each)</​panel>​ +
-<panel title="​How much does ProfitView cost?">​ +
-ProfitView 1.0 is offered as a lifetime subscription at a cost of 0.05 BTC</​panel>​ +
-<panel title="​Can I setup ProfitView ​on a VPS? (virtual private server)">​ +
-Yesplease check our VPS recommendation check [[vps|here]]. Please ​note that it’s recommended to keep your TradingView tab open at all times.</​panel>​ +
-<panel title="​In TradingView alerts I have my alert actions checked, is this correct?">​ +
-We recommend that you uncheck all options under ''Alert Actions''​. Otherwise this can lead to delay in delivering the alert.</​panel>​ +
-<panel title="​TradingView is sometimes losing it’s connection, what can I do?">​ +
-In the ProfitView options window go to ''​General Options''​ and make sure the option ''​Open/​ Reload TradingView on connection loss''​ is checked, this should prevent future connection losses by automatically reloading TV tabs in these cases.+
  
-In case you are still experiencing similar issues, please open the following link in Chrome and change the setting in the dropdown menu on the right to ''​Disabled'':​+<panel title="​2) - How do I request a trial for your indicators?">​ 
 +Trials were being abused and are thus no longer offered for indicators. 
 + 
 +Please join our [[https://​discord.profitview.app/​|Discord]] Server and see the ''#​results-only''​ channel where you'll find numerous examples showing their effectiveness. 
 +</​panel>​ 
 + 
 +<panel title="​3) - How do I request a trial for ProfitView?">​ 
 +We don't offer a ProfitView trial however it's free to try out ''​BitMEX Testnet'',​ ''​Bybit Testnet'',​ ''​Coinbase Pro Sandbox'',​ ''​Deribit Testnet'',​ ''​Gemini Sandbox'',​ ''​KuCoin Sandbox''​ and ''​OANDA Sandbox''​! 
 +</​panel>​ 
 + 
 +<panel title="​4) - How much do the OCC &amp; Multipass Indicators cost?">​ 
 +OCC & Multipass are each offered at an **annual cost** of ''​$479.99''​ per year. 
 +</​panel>​ 
 + 
 +<panel title="​5) - How much does ProfitView cost?">​ 
 +ProfitView 1.x is offered as a **[[https://​buy.profitview.app/​|lifetime license]]** at a cost of ''​$379.99''​ or a **[[https://​profitview.app/​buy/​monthly|monthly subscription]]** at a cost of ''​$34.99''​. 
 +</​panel>​ 
 + 
 +<panel title="​6) - After I buy ProfitView or an indicator, how do I get help or support?">​ 
 +Once you have bought ProfitView or one of our indicators, please join our [[https://​discord.profitview.app/​|Discord]] Server and use the ''​!register''​ command in the ''#​bot-commands''​ channel to have our Discord bot guide you through the registration process (make sure you can receive PMs from "​non-friends"​!). 
 + 
 +Just use the same email address you used to buy our product and the license code you got via email, for our indicators use ''​occ''​ or ''​mp''​ instead of the license code. 
 +\\ 
 +After you have registered you will have access to all our additional support channels on Discord including channels with different indicator settings ready to use! 
 +</​panel>​ 
 + 
 +<panel title="​7) - Does ProfitView only support OCC/MP or do OCC/MP only work with ProfitView?">​ 
 +Short answer: **No!** 
 +\\ 
 +ProfitView supports **all indicators** (not strategies!) available on TradingView that provide alert conditions. The other way around our indicators can also be used with other automation products. 
 + 
 +Although this is not recommended as ProfitView is currently the best TradingView automation solution available and you would not benefit from its additional features such as advanced alert filtering, monitoring and notifications via Email, Discord, Telegram and more. 
 +</​panel>​ 
 + 
 +<panel title="​8) - How can I backtest the OCC or MP Indicator?">​ 
 +While TradingView backtesting is quite limited and not really useful for crypto trading, backtester versions of OCC and MP are still in the works. 
 +\\ 
 +Until then you have to manually backtest (count the signals) on the chart and use our Google Sheet to compare the profatibility of different setups: https://​profitview.app/​strateval 
 +\\ 
 +(we are also working on a TradingView addon to quickly export/save the signals from the active chart to make this much easier) 
 +</​panel>​ 
 + 
 +<panel title="​9) - Can I setup ProfitView on a VPS? (virtual private server)">​ 
 +Yes, for information on our own VPS service please join our [[https://​discord.profitview.app/​|Discord]] Server and see the ''#​vps-hosting''​ channel. 
 +</​panel>​ 
 + 
 +<panel title="​10) - In TradingView alerts, what do I have to select?">​ 
 +Under ''​Condition''​ you have to select your indicator with the settings that you are using on your chart or that you want to run, then in the **wide** dropdown **below** it you select the alert condition (Long/Short etc.). 
 +\\ 
 +The narrow dropdown right next to the indicator selection only contains the graphs of the indicator which don't influence the main trigger condition and can usually be ignored! 
 + 
 +We also highly recommend that you uncheck all options under ''​Alert Actions'',​ otherwise this can lead to a delay in the alert being picked up by ProfitView. 
 +\\ 
 +Further make sure you have ''​Play Sound''​ and general sound notifications in TradingView disabled especially if you use ProfitView on a VPS as this can lead to missed alerts! 
 + 
 +(Alternatively see the next entry below for information on how to run without any TradingView tabs open) 
 +</​panel>​ 
 + 
 +<panel title="​11) - ProfitView is sometimes losing its connection to TradingView,​ what can I do?">​ 
 +In ProfitView go to ''​General Options''​ and make sure that ''​Reload TradingView on connection loss''​ is checked, this should prevent future connection losses by automatically reloading TV tabs in these cases. 
 + 
 +If you are still experiencing similar issues, please open the following link in Chrome and change the setting in the dropdown menu on the right to ''​Disabled'':​
 <​file>​chrome://​flags/#​expensive-background-timer-throttling</​file>​ <​file>​chrome://​flags/#​expensive-background-timer-throttling</​file>​
-Alternatively run Chrome with the command line option ''​--disable-background-timer-throttling''​</​panel>​ +Alternatively run Chrome with the command line option''​--disable-background-timer-throttling''​
-<panel title="​TradingView Alerts have fired but I can’t see them on the chart?">​ +
-Some indicators make use of moving averages, thus it is possible for a signal condition to be met during candle formation, but not met at candle close. Make sure your alerts are set to fire ''​on bar close''​.</​panel>​ +
-<panel title="​My TradingView Alerts are set to on bar closed but I’m not getting alerts that correspond to my chart.">​ +
-TradingView alerts are linked to instances of Chart/​Resolution and Indicator instance. Each time you edit the settings on an indicator a new instance is created. Thus your alerts still link to the old settings until they are edited or recreated. Select the new version of the indicator in the dropdown in your alerts, ensure triggers are correct and save. Refresh your chart when done and double check your alerts.</​panel>​ +
-<panel title="​Sometimes I get error messages saying "​expires is in the past" or "Your computer'​s clock is too far into the future"​ etc., what can I do?">​ +
-Please make sure that your computer’s clock is synced and has the exact current time. You can check this by visiting the following site: https://​time.is/​+
  
-It is also highly recommended that you enable auto clock syncing by either ​installing NetTime (available at http://​www.timesynctool.com/​ for Windows ​or following ​the instructions under http://​www.macinstruct.com/​node/​92 to set up time syncing ​under OS-X)</​panel>​ +The most common causes for this issue are: 
-<panel title="​What happens when BitMex ​overloads and I cannot get in/out of a position?">​ +\\ 
-ProfitView can retry placing orders multiple times - just check the corresponding options at the bottom of the Exchange settings under ''​Error handling''</​panel>​ +➣ Chrome throttling or unloading of background tabs/​processes (see above) 
-<panel title="​My exchange is not listed, what can I do?">​ +\\ 
-We currently support all major exchanges. Please let us know if there is an exchange that is not listed and we will to take it into consideration.</​panel>​ +➣ Low resources/​memory especially on a VPS 
-<panel title="​My computer is overheating and/or shutting down, what can I do?">​+\\ 
 +➣ Using a normal TradingView account on more than one device (eg. your VPS and at home or a mobile device etc.) 
 +\\ 
 +➣ Saving your chart in a different tab or having unsaved chart changes 
 +\\ 
 +For some of these there are remedies available under ''​General Options''​ in ProfitView, but they are safety nets and should only be used if the listed causes cannot be resolved! 
 + 
 +Another possible solution is to close all TV tabs and make ProfitView use the TradingView EventStream only to listen to alerts: 
 +\\ 
 +Make sure you have ''​Auto open TradingView''​ **disabled** and **BOTH** ''​Reload TradingView''​ options **enabled** under ''​General Options'',​ also enabling ''​Always keep ProfitView options page open''​ is recommended. 
 +\\ 
 +(Note: Your TradingView account limits regarding max devices, connection limits etc. still apply!) 
 +</​panel>​ 
 + 
 +<panel title="​12) - I have everything set up, do I need to leave a TradingView tab open at all times for each asset I want to trade?">​ 
 +No, one TradingView tab is perfectly fine for ProfitView to receive events from all your active alerts even from different chart timeframes and assets. 
 +\\ 
 +Alternatively you can also run ProfitView without any TradingView tab open, for more on that see the previous entry above. 
 +</​panel>​ 
 + 
 +<panel title="​13) - TradingView Alerts have fired but I can't see them on the chart?">​ 
 +Depending on how your indicator calculates its trigger condition (moving averages etc.) it is possible for a signal condition to be met during candle formation but not met at candle close. 
 +\\ 
 +Make sure your alerts are set to fire ''​Once Per Bar Close''​. On timeframes over 15-30min it is also possible to use ''​Once Per Minute''​ and set the filter options in your ProfitView alerts accordingly:​ 
 +\\ 
 +**Disable** at least ''​Bar Open''​ and ''​Start'',​ make sure ''​Once per Bar''​ and ''​Filter Repeats''​ are both checked with ''​Reset Repeat''​ set to 2-3 times your chart resolution. 
 + 
 +Another reason for signals to disappear after having fired is if your indicator combines multiple timeframes (different to the timeframe of your original chart). 
 +\\ 
 +In OCC for example this happens when you use a ''​Resolution Multiplier''​ greater than the default of 1 or select longer timeframes for ''​Trend Confirmation Resolution''​ different to your charts native timeframe. 
 +\\ 
 +Both features are still very useful, they just require more live testing and experimentation and you have to be aware of this behaviour. 
 + 
 +**Please also note:** The new warning message Tradingview shows when creating or changing alerts is triggered just by the **possibility** of these occurences, because certain functions are used in the indicator. 
 +\\ 
 +For all setups that don't use a resolution multiplier >1 or a non-native trend confirmation resolution **the warning does not apply and is not true**! 
 +</​panel>​ 
 + 
 +<panel title="​14) - My TradingView Alerts are set to &​quot;​Once Per Bar Close&​quot;​ but I'm not getting alerts that correspond to my chart.">​ 
 +TradingView alerts are linked to instances of chart/​resolution + indicator settings. Each time you edit the settings of an indicator on your chart, a new instance is created. 
 +\\ 
 +Thus your alerts still link to the old settings until they are edited (updated) or recreated. 
 + 
 +To change existing alerts, best do a reload of the TradingView tab first (Ctrl + Shift + R). Then select ''​Edit''​ on the alert and select the new version of the indicator settings in the ''​Condition''​ dropdown. 
 +\\ 
 +Ensure triggers are correct and the expiration time well into the future and hit save, best wait a few seconds before editing the next alert. 
 +\\ 
 +Once you are done, reload your TradingView tab again and double check your alerts. 
 +</​panel>​ 
 + 
 +<panel title="​15) - Sometimes I get error messages saying &​quot;​expires is in the past&​quot;​ or &​quot;​Your computer'​s clock is too far into the future&​quot;​ etc., what can I do?">​ 
 +Please make sure that your computers clock is synced and has the exact current time. You can check this by visiting the following site: https://​time.is/​ 
 + 
 +It is also highly recommended that you enable auto clock syncing by installing NetTime (http://​www.timesynctool.com/​for Windows
 +\\ 
 +For OS-X follow ​the instructions under http://​www.macinstruct.com/​node/​92 to set up time syncing
 +</​panel>​ 
 + 
 +<panel title="​16) - What happens when BitMEX ​overloads and I cannot get in/out of a position?">​ 
 +ProfitView can retry placing orders multiple times - just check the corresponding options at the bottom of the Exchange settings under ''​Error handling''​
 + 
 +It is also highly advisable to set those really high (lots of retries with enough timeout inbetween) to ensure SL and TP orders are placed, which usually are the most important orders in your syntax. 
 +\\ 
 +At the same time you should then specify LESS number or retries (3-4) for your main position order by adding ''​retries=<​number>''​ only to that line of your syntax. 
 + 
 +**Note:** According to the [[https://​www.bitmex.com/​api/​explorer/#​!/​Order/​Order_new|BitMEX API documentation]] and the [[https://​blog.bitmex.com/​api_announcement/​load-shedding-and-close-execinst/​|BitMEX Blog]] position closing orders are considered "​reduce only" by default, so for ''​c=position''​ commands there is **no need** to specify ''​r=1''​ – with the added benefit of closing orders without a quantity (PV will omit this automatically for q >= 100%) being completely exempt from load shedding while "​reduce only" orders can fail! 
 +</​panel>​ 
 + 
 +<panel title="​17) - My exchange is not listed, what can I do?">​ 
 +We currently support all the major exchanges. Please let us know if there is an exchange that is not listed and we will take it into consideration. 
 +</​panel>​ 
 + 
 +<panel title="​18) - My computer is overheating and/or shutting down, what can I do?">​
 Open the following link in Chrome and change the setting in the dropdown menu on the right to ''​Disabled'':​ Open the following link in Chrome and change the setting in the dropdown menu on the right to ''​Disabled'':​
 <​file>​chrome://​flags/#​enable-gpu-rasterization</​file>​ <​file>​chrome://​flags/#​enable-gpu-rasterization</​file>​
  
-Alternatively run Chrome with the command line option ''​--disable-gpu''</​panel>​+Alternatively run Chrome with the command line option ''​--disable-gpu'' ​or see entry 11) in this list for information on how to run without any TradingView tabs open! 
 +</​panel>​ 
 + 
 +<panel title="​19) - How do I check my ProfitView VPS Status and Subscription?">​ 
 +Use the ''​!vpsinfo''​ command ([[https://​discord.profitview.app/​|Discord]]) and the ProfitView bot will send you a DM. 
 +</​panel>​ 
 + 
 +<panel title="​20) - Can I restart my ProfitView VPS?">​ 
 +Sure! Just run ''​!restartvps''​ in a channel ([[https://​discord.profitview.app/​|Discord]]) or a DM to the ProfitView Bot. 
 +</​panel>​ 
 + 
 +<panel title="​21) - How do I update my ProfitView VPS password?">​ 
 +Open a command prompt on your server and run ''​net user administrator NewPassword''​ where ''​NewPassword''​ is the password you would like to use. 
 +</​panel>​
 </​accordion>​ </​accordion>​
 +